QT Mutual Bank

How improved employee alignment enhances service delivery

How improved Employee Alignment enhances Service Delivery

As a smaller, member owned bank, QT Mutual recognised the importance of differentiating themselves from the competition by offering a personal experience to their members. They sought to do this by investing in their people.

QT Mutual implemented PeopleStreme’s Performance and Talent Management solutions to improve their alignment, the quality of their information and visibility across their organisation.

"This is part of an overall solution which is about changing our culture and having better conversations and ultimately better delivery to our members...I’m pretty happy that the money we’ve invested, we’ve pretty much already got pay back." Steve Taggart, CEO, QT Mutual Bank.
 

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