Change management is important to ensure user adoption of any new processes implemented within the organisation.
You need to prepare, manage and reinforce the change!
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The main reasons why change management fails is because:
- Management behavior does not actually support the change
- Employee resistance
- Inadequate resources or budget
If you want your project to succeed you need buy-in from management, which will then cascade down the organisation! If you expect and plan for change resistance from the start, you can plan solutions well in advance!